FAQ


  • Why does my Plant look different than the photo?

    Plants are never uniform in size, shape or leaf structure. We’ve done our best to capture a general idea of what your plant will look like with our photos and descriptions, but please keep in mind that it is a rough representation of what your actual plant will look like. We can not take a picture of every individual plant that we sell, but if you are working on some sort of product that does that, contact us! Please inspect your plant upon delivery/pickup, accepted plant items can not be returned.

  • My plant doesn’t seem to be doing well, help!

    Caring for your new Houseplant is a fun and rewarding experience, but it can also be a challenge if problems arise. The most common problem is overwatering. Get into a habit of feeling your soil a finger's length down. For most plants, when the soil is dry to the touch they are ready for a thorough soak until you see water come out of the bottom of your nursery pot. Remove any excess water immediately. Still having issues with your plant? Please contact us and one of our plant experts will get back to you within 24-48hours.
  • What is your return policy?

    Our houseplants are meticulously cared for and delivered with quality in mind. In order to prevent the spread of pests/diseases to our plants, we do not offer any returns on living plant material after a delivery or pickup is accepted. Therefore, please inspect your houseplants thoroughly and make sure you are satisfied with your plant before accepting the delivery or pickup. Accepted plant pickups/deliveries are final. If at any point after accepting the delivery or pickup you are unhappy, please contact us. We are always open to working with you if you are not 100% satisfied. Non living plant material (soil, pottery, etc) can be returned undamaged for store credit within 7 days.
  • When can my plants be delivered?

    When you are ready to check out, you can choose your delivery day and time window. If you need your order delivered outside of the available time slots, please contact us. Due to the uncertainties of NYC traffic, we unfortunately can not provide a more narrow window of time for our delivery windows.
  • Do I need to be there for my delivery?

    Customers are required to be present during their entire selected delivery window. If you or a designated representative are not present within your scheduled delivery, you will be charged a redelivery fee of $40 and rescheduled for another available delivery window. Due to the sensitive nature of houseplants, we will not leave your plants in front of your building, door step or unattended lobby.
  • How can I change my delivery date?

    If you need to change your delivery window, please contact us with your name and order #. Delivery windows can be cancelled/changed with 24hours notice. Any cancellation/change within 24hours of your delivery window will be charged a redelivery fee of $40.
  • What is your pick up policy?

    You can pick up your plants anytime on the day you have selected upon checkout. Please make sure to inspect your plants upon pickup and ensure you are happy before leaving. If you’d like to swap your plant out for another of the same variety/price upon arriving at the store, you certainly can! Once plants are picked up and leave our store, they can not be returned.
  • Can someone else pick up my order for me?

    Of course! Make sure the person who picks up your order provides your name upon pickup. Per our pickup policy, once plants leave our store they can not be returned. If you have someone else pick up your plants for you, make sure they are satisfied with the look of your plant. We do not accept plant returns if someone else picks up your order for you, and when you receive it you are unhappy with the plant selection.

What is your delivery area?

Our flat rate online delivery zones are listed out below. Live in the Brooklyn, Manhattan or Queens area but are outside of our delivery zone? Contact us to discuss your options or choose in-store pickup at checkout.